Stepan + Service = Satisfaction

We're here to help and answer any questions you may have.

Stepan is in the answers business

Our goal is to ensure you receive the attention you deserve and for any one of our dedicated service teams to provide you with the right information at the right time. Whether a product, formulation, application, regulatory, commercial, or general question, you've come to the right spot. Just fill out our inquiry form, give us a call or use our chat feature.

We're on it!

Stepan’s Customer Service strives to create long-term customer relationships through trust, transparency and exceptional service. Our aim is to ensure we understand your requirements and deliver our products, offer unique services and creative solutions that meet or exceed your expectations.

When you do business with Stepan, you’ll always have a customer service representative to help you through all phases of order fulfillment.

Download our Service and Delivery Standards brochure for more information.  

If you are a new customer, please fill out our New Customer Information Sheet and complete our online credit application to help expedite customer set-up.

If you have any questions, contact Customer Service at 800 457 7673 or order.placement@stepan.com.

If you have any questions, contact customer service at the office nearest you:

Colombia
57 6 899 3125

Mexico
52 555 533 1697

or email order.placement@stepan.com.

If you have any questions, contact Customer Service at 55 11 5089 2200 or email order.placement@stepan.com.

If you have any questions, contact customer service at the office nearest you:

France (continental Europe)
33 476 50 5100 or frcustomerservice@stepaneurope.com

Poland (Polymer range)
48 71 66 66 012 or plcustomerservice@stepaneurope.com

United Kingdom (UK only)
44 161 338 9000 or ukcustomerservice@stepaneurope.com

If you have any questions, contact the customer service office nearest you:

China (Polymer range)
86 20 3868 9297

Philippines (Surfactants)
63 2 842 7951

Stepan’s eBusiness platform enables us to offer customers a portfolio of solutions for a more efficient handling of collaborative processes with our partners. More and more customers from Fortune 500 manufacturers to small businesses are conducting either a portion or all of their business through an eBusiness solution.

eBusiness tools accelerate connections to improve end to end visibility as well as transactional efficiency. Stepan views these tools as necessary to improve the accuracy and speed of communication, and reduce the risk of misplaced documents or errors that, overall, lead to improved service. These tools also contribute to the reduction of significant amounts of paper waste, promoting a more environmentally friendly workplace.

Stepan’s eBusiness solutions through which you can complete business with Stepan:

EDI: Direct electronic connection with partners based on EDI industry standards enabling B2B communication between ERP systems asynchronously. This solution is for partners with frequent order activity or partners connected to the Elemica Network.

Processes in the Customer Sales Order cycle that are enabled by EDI include:

  • Customer Order Acceptance
  • Confirmation of Order Acceptance
  • Order Change Acceptance
  • Transmission of Advance Shipping Notice
  • Transmission of Customer Invoice
  • Electronic Payment

If you are interested in conducting business electronically with Stepan, please contact ebusinessforcustomers@stepan.com.

Stepan Company’s Technical Service Departments are structured to provide prompt and accurate technical response to our customers, authorized distributors and Stepan internal employees. We assist with:

  • Commercial sample order placement
  • Product and formulation recommendations
  • General technical response
  • Customer certification statements
  • Survey completion
  • Competitive product cross referencing
  • Technical training

Stepan has Technical Service representatives in the United States, Mexico, Colombia, Brazil, France and Singapore that provide focused technical support based on localized product availability, customer base and plant capability.

Submit a technical inquiry and one of our representatives will respond shortly.

Customers can rely on Stepan’s Corporate Analytical Research Department to partner cross-functionally with Product Development and other Stepan teams in providing strong technical guidance and support. Our analytical experts use state-of-the-art equipment and techniques with data and scientific fundamentals to provide world-class analytical services, help optimize operations, and support new product development by determining appropriate methodologies.

Stepan’s Analytical and Quality Assurance labs are well equipped to handle a variety of wet chemical and instrumental analyses, including:

  • gas chromatography (GC),
  • liquid chromatography (HPLC),
  • fourier transform infrared (FTIR),
  • near infrared (NIR), and
  • titration systems.

The Analytical Team also provides nuclear magnetic resonance (NMR), mass spectrometry (MS), gel permeation chromatography (GPC), inductively coupled plasma (ICP), and ion chromatography (IC) capabilities, as well as a host of surface science and physical measurement techniques.

Contact us to learn how Stepan's Analytical Research Department can support your technical needs.

Stepan Office Locations

To reach Stepan sales or find a distributor, visit our How to Buy page.

U.S. Headquarters

Stepan Company
22 W. Frontage Road
Northfield, IL 60093
United States

847 446 7500

Argentina

Stepan Quimica Argentina S.R.L.
Olga Cossettini, 1.031 – Piso 4
Puerto Madero – Buenos Aires
C1107CEA – Argentina

54 11 3986 5400

Brazil

Stepan Quimica, Ltd.
Rua Tangara, 170 – Vila Mariana
Sao Paulo, Sao Paulo
CEP: 04019-030, Brazil

55 11 5089 2200

China

Nanjing Stepan Jinling Chemical Co., Ltd.
18 Zhilan Road, Bldg 3, 6th Floor
Nanjing, Jiangsu Province, 211100
China

86 25 8719 3800

China

Stepan Chemical Shanghai Co. Ltd.
8/F-F1 Jun Yao International Plaza
789 Zhaojiabang Road
Shanghai, 200032, China

86 21 6422 7225

Colombia

Stepan Colombia S.A.S.
Edificio Siracusa
Calle 98, No. 9, A-21, Piso 6
Bogota, DC, Colombia

57 1 636 2808

France

Stepan Europe
BP127 Chemin Jongkind
Voreppe, France 38340

33 476 50 5100

Germany

Stepan Deutschland GMBH
Rodenkirchner Strasse
Wessling, Germany D-50389

49 223 221 0021

India

Stepan India PVT, Ltd.
205, Level 2, Raheja Centre Point
294 CST Road, Santacruz East
Mumbai, India 400 098

91 22 4243 8785

Mexico

Stepan Mexico, S.A. de C.V.
Paseo de la Reforma 403-301, Col. Cuauhtemoc
Mexico, D.F., Mexico 6500

52 55 5533 1697

Netherlands

Stepan Specialty Products BV
Crown Business Center, Haarlem I, Unit H-37
A. Hofmanweg 5a
BH Haarlem, Netherlands 2031

31 0 23 750 5174

Philippines

Stepan Philippines
17F Tower 2, Insular Life Corporate Centre
Insular Life Drive, Filinvest Corporate City
Alabang, Muntinlupa City, Philippines 1781

63 2 842 9751

Singapore

Stepan Asia Pte Ltd.
2, International Business Park, #06-24/32
The Strategy Tower 2
Singapore, Singapore 609930

65 6879 9860

United Kingdom

Stepan UK, Ltd.
Bridge House, Bridge Street
Stalybridge, SK15 1PH
United Kingdom

44 161 338 9000

United States

Stepan Lipid Nutrition
100 West Hunter Avenue
Maywood, NJ 07607
United States

800 457 7673

United States

Stepan Oilfield Solutions
2901 W. Sam Houston parkway N.
Suite E-350
Houston, Texas 77043
United States

713 955 8100

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